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How do British Airways boarding groups work? A beginner’s guide

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First introduced in 2017, the British Airways boarding process involves ranking passengers based on status and cabin class. Those with higher status or those travelling in premium classes board first; those with lower status or travelling in economy board later.

The idea was to avoid the scrum of people hovering around the gate and streamline the process to make it more relaxing for everyone involved. That doesn’t always work, of course; often there are not enough seats at the gate to accomodate all passengers, leading to overcrowding issues regardless. It does at least mean that BA’s higher-value passengers get priority.

Not sure what group you are? Your group number should be printed in big letters on your boarding pass.

How do British Airways boarding groups work?

Introducing Group 0

Until recently, there were nine boarding groups, ranging from Group 1 (British Airways Gold Card holders or those travelling in First) to Group 9 (no status, travelling in economy at the rear of the cabin).

A new trial is now underway with the introduction of a tenth boarding group: Group 0. This is a new priority group reserved for British Airways Premier cardholders (we explain how you get a Premier card in this article) and those with Executive Club Gold Guest List status (explained in this article).

The Group 0 trial is only taking place on New York and Boston services for now.

How does British Airways boarding work?

BA treats boarding groups for short haul and long haul groups differently, further adding to the confusion, so we thought it was worth taking a look at the process.

Things get even more confusing when you consider ‘pre-boarding’ for customers who need assistance or have very young children, effectively increasing the number of groups even further.

How do British Airways boarding groups work?

British Airways short haul boarding groups

Anyone in Groups 1 to 3 are considered to be ‘Priority Groups’. Here is how British Airways ranks its boarding groups:

Pre-boarding

Families with children under 2 or pushchairs are invited to board first and should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will are also pre-boarded.

Priority Group 1

  • Club Europe passengers (short-haul business class)
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • BA Executive Club Bronze members
  • oneworld Ruby members

Groups 4 to 9

  • Euro Traveller (economy) passengers

Groups 4 to 9 are numbered according to seat row number. Perhaps counter-intuitively, although it makes sense for practical reasons as long as groups are boarded in order, Group 9 is for people nearest the front.

In theory groups are meant to board in order. In reality this is rarely the case.

At the gate passengers are usually split into two lines – Groups 1-3 and 4+. In theory the gate is meant to call Group 1, followed by Group 2 etc. This either doesn’t happen (more likely on your return to Heathrow) or it is impossible to push through the crowd when your particular group is called.

In a recent novel twist in Dusseldorf, Rob recently experienced both lines – Groups 1-3 and Groups 4+ – being boarded together at the same time!

A quick note on hand baggage and boarding groups

On full short-haul flights, British Airways may insist that anyone travelling in Groups 4-9 hands over wheely cases at the gate to be placed in the hold. This has become increasingly common.

How do British Airways boarding groups work?

British Airways long haul boarding groups

Anyone in Groups 1 to 3 are considered to be ‘Priority Groups’. Here is how British Airways ranks its boarding groups:

Pre-boarding

Families with children under 2 or pushchairs are invited to board first and should arrive 50 minutes before departure so that pushchairs can be stored in the hold.

Escorted passengers with mobility assistance will are also pre-boarded.

Priority Group 0*

  • BA Premier Card holders
  • BA Executive Club Gold Guest List members

*As mentioned above, Group 0 is currently a trial programme limited to New York JFK and Boston

Priority Group 1

  • First passengers
  • BA Executive Club Gold members
  • oneworld Emerald members

Priority Group 2

  • Club World (business class) passengers
  • BA Executive Club Silver members
  • oneworld Sapphire members

Priority Group 3

  • World Traveller Plus (premium economy) passengers
  • BA Executive Club Bronze members
  • oneworld Ruby members

Groups 4 to 9

  • World Traveller (economy) passengers

Groups 4 to 9 are numbered according to seat row number. Group 4 is for passengers at the front of the cabin whilst Group 9 is for those sitting in the last few rows.

Boarding with friends and family

If you’re travelling with your partner, friends or family, you may find that you all have different group numbers.

As per the BA website, you will be able to board together:

“It is possible that customers travelling together may receive different group numbers. In this case, please make your way to the gate where you will be able to board together.”

You can board in any of your group numbers, and I often board in Group 1 with friends or family this way even though they have a lower group number on their boarding pass. Simply indicate to the gate staff that you are boarding together and it should be no problem.

(This article is part of our ‘BA Q&A’ series which explains how British Airways Executive Club works.  You can see all of our ‘BA Q&A’ articles here. )

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Comments (131)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Scroop says:

    Does the boarding group also depend on whether the ticket was purchased through a company, or their travel agent?

    Anecdotally, I’ve flown twice to LHR this year for business as a lowly Blue executive club member and been in boarding group 3 each time, when the ticket was purchased through my company’s travel agent.

    I was also flying with an economy hand-baggage only ticket.

    Definitely a welcome surprise!

    • PH says:

      I was wondering this about corporate deals and also full fare economy (Y)

      I was surprised to hear groups 4-9 are all ‘non status economy’ lumped together and ordered by seat number.

      I would have thought higher groups (4-6) would be higher fares within economy, with 9 for the cheapest HBO fares.

      I only fly CE short haul or Easyjet with speedy boarding and row 1 buy-ups, so unfamiliar with all this. Does BA charge extra for seat assignments towards the front of the economy cabin vs. further back? Again odd if those folks end up in the last groups

  • Christopher says:

    What’s the boarding policy on non mobility-based disabilities such as dementia or autism?

    Surely BA aren’t assuming all disabilities are visible are they?

  • Peter says:

    My boarding group on a very recent flight to Vienna with BA was group 9 in seat row 10, just behind Club Europe, we were last to board. Blue status. So it appears on this flight the lower group numbers boarded first, related to those furthest away from the doors, not as suggested in the article. However on the return from Vienna it was “groups 1-3 board now” followed by “everyone else can can board now” !

  • Martin S says:

    Like many here have noted, in my experiencethe official rules go out of the window most of the time. Groups 1-3 are boarded at once, followed by groups 4-9. BA’s own policies seem designed to cause the most delay possible when boarding:

    1. their love of selling hand baggage only tickets and their generous hand baggage allowance means that there can flights where there is too much hang baggage than fits, which leads to the inevitable arguments which delays boarding. They should make the allowances smaller.

    2. they should board starting with seats furthest from the entrance door first, working closer. Otherwise you’re going to get queues on the aircraft where you’re waiting to get past someone else who is stowing their luggage.

    I don’t see why anyone would want to board earlier anyway. To me a flight is something that I have to endure to get to where I want to go. The less time I spend sitting in the same seat in a claustrophobic plane the better. I always board as late as possible for this reason. I have very small hand luggage which will always fit somewhere.

  • Peter Volny says:

    We fly PHX – LHR – PHX plus connecting flights out of LHR a few times every year in Biz and every time boarding is a disorganized mess, especially so at PHX. Everybody crowds the gate and there is no attempt whatsoever by the ground staff to have a dedicated area for Biz.

  • Sideshowbob says:

    Last time I went out of Heathrow to Malaga, if people offered to put their hand luggage in the hold, they got boarding group 0!

  • HarryB. says:

    Short version: They don’t.

    Longer version: The design is good but the implementation/enforecement is very poor at every airport gate I’ve been so far. Some people just get up, go through the gate and board the plane well before their group is called and staff don’t care at all. Our last few flights which were with an infant were made uncessarily more challenging because of this.
    BA HAS to improve how their system is implemented instead of trying to reinvent the wheel.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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