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Review: the Hyatt Place London Heathrow Airport hotel

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This is our review of the Hyatt Place London Heathrow Airport hotel.

This 350-room hotel, situated on Bath Road and close to the new Holiday Inn and Staybridge Suites dual-branded property, opened in 2017. It was previously the unbranded Heathrow Hotel Bath Road, and before that was known as the Arora International Hotel Heathrow Airport.

The building underwent a refurbishment before rebranding as Hyatt and, as you will see, is in good shape inside.

The hotel website is here. Don’t get confused with the second Hyatt Place, which is often advertised as ‘Heathrow’ but is actually in Hayes and realistically far too far for comfort.

Review Hyatt Place London Heathrow Airport hotel

I went to the hotel after a morning meeting at Heathrow and worked from the room for the afternoon. I didn’t stay overnight so there are no pictures of breakfast or dinner. It made sense because the stay triggered a £100 American Express cashback offer with Hyatt plus 5,000 bonus World of Hyatt points via a targetted promotion I was sent.

Buses 4 or U3 from the Central Bus Station at Terminals 2 and 3 will drop you outside the hotel. Once you pass the combined Holiday Inn / Staybridge Suites you should prepare to get off when you see the long white hotel building on your right. From Terminal 5 you want the 423 which arrives from the other direction.


The hotel is currently offering an interesting feature – a guaranteed 9am check-in for an extra £15 or a guaranteed noon check-in for £10.

I could probably have got a noon check-in anyway had I just turned up, but for the sake of £10 I paid up. The real value would have been arriving at 9am for an extra £15 and getting a potential extra 6 hours in your room.

I have no World of Hyatt status and got what I paid for – a relatively small but newly refurbished room:

Review Hyatt Place London Heathrow Airport hotel

…. with a good enough desk:

Review Hyatt Place London Heathrow Airport hotel

…. and a soul destroying view:

Review Hyatt Place London Heathrow Airport hotel

As you can see, the Autumn haze didn’t create a lot of light. Here is an official PR picture showing what it might be like in Summer:

The bathroom was acceptable:

Review Hyatt Place London Heathrow Airport hotel

Toiletries were branded Barney Kenet MD which wasn’t a brand I knew.

The shower was combined with the bath, as you’d expect for a mid-range hotel of this type:

Review Hyatt Place London Heathrow Airport hotel

Whilst there was certainly nothing exciting here – I have an upcoming review of Marriott’s new Courtyard London City Airport which is substantially better – I have to say that it delivered everything you need.

The wardrobe had a bathrobe in it, which is rare at this level. The desk had two UK plugs and two USB sockets. The wi-fi was fine. The kettle came with a more than adequate supply of tea, coffee and UHT milk. Whilst the room was a bit small and the view dismal, there was nothing to complain about in terms of facilities.

Food at Hyatt Place London Heathrow Airport

As I said, I didn’t eat in the hotel at all.

You won’t starve, although that’s a good job as there isn’t anything else walkable unless you visit another hotel. (EDIT: according to the comments I am wrong. If you walk up Bath Road towards Terminal 5, you quickly come to an Indian restaurant called Kaniz and then, shortly after, a Chinese restaurant.)

As well as a formal restaurant:

Review Hyatt Place London Heathrow Airport hotel

…. there is a more laid back bar menu serving the usual mix of burgers, fish and chips, curry, salads, pasta, club sandwiches, pizzas etc – the sort of comfort food you crave in an anonymous mid-range airport hotel.

I should also add that there is a more than adequate gym in the basement:

Review Hyatt Place London Heathrow Airport hotel


There is nothing to dislike about Hyatt Place London Heathrow Airport. The refurbishment was well done, albeit bland, and you will have a clean, modern and well priced hotel for the night. For most people, it’s enough. You wouldn’t be worried if your Mum announced she had booked in before her holiday.

That said, there are better options at Heathrow. If the price is the same, and you are not bothered about Hyatt points, status benefits or elite night credit, the new Holiday Inn – which you pass on the bus to get here – is a new-build hotel with a lot more style. Our review of the Holiday Inn Heathrow Bath Road hotel is here.

You can read our full series of London airport hotel reviews here.

The Hyatt Place London Heathrow Airport hotel website is here.

World of Hyatt update – January 2024:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (21)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tony says:

    Are you going to review the new Courtyard Marriott on Bath Road? It’s apparently got a restaurant on the roof but it’s not open yet…

    • Rob says:

      It may be a quarantine hotel. Not taking cash guests until at least March.

      • Herewego says:

        Er, it wasn’t three weeks ago. Was a superb hotel for £67. Maybe things have changed? Got me back to Platinum Elite

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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